Muk Hair Care Pty Ltd is committed to ensuring your personal information is protected. This Privacy Policy explains how we collect, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth).

When you deal with muk Haircare, purchase products, use our website or contact our team, you may provide personal information to us. We only collect information that is reasonably necessary for our business activities and customer service.

• Your name
• Contact details including phone number, address and email address
• Order, payment and delivery information
• Product and warranty information
• Information you provide through forms, competitions, reviews or customer support
• Website usage information and cookies, where appropriate

Generally, we collect information directly from you. This may happen when you purchase from our website, create an account, subscribe to our emails or SMS, enter a promotion, complete a form, register a product warranty, contact customer service or interact with us on social media.

We collect, hold, use and disclose personal information for the following purposes:

• To provide you with products and services you have requested from us
• To process orders, payments, deliveries, returns and warranty claims
• To respond to customer service enquiries
• To manage marketing, promotions, competitions and loyalty communications
• To improve our website, products and customer experience
• To comply with legal, regulatory and business requirements

If you do not provide the personal information requested, we may not be able to provide products or services to you, process your order, respond to your enquiry, register your warranty or send information you have requested.

We may use your personal information to send you marketing communications where you have consented or where permitted by law. You can unsubscribe from email or SMS marketing at any time using the unsubscribe links provided, or by contacting us.

Our website may use cookies or similar technologies to help improve your browsing experience, remember preferences, analyse traffic and support marketing activities. You can manage cookie preferences in your browser settings.

We may disclose your personal information to service providers who help us operate our business, including payment providers, delivery partners, ecommerce platforms, marketing providers, technology providers, professional advisers and regulatory authorities where required by law.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We also take reasonable steps to make sure the personal information we collect and use is accurate, complete and up to date.

You may request access to, or correction of, the personal information we hold about you. Please contact us using the details below and we will respond in accordance with applicable privacy laws.

If you have any questions about this privacy policy or your personal information, please contact us:

Muk Hair Care Pty Ltd
PO Box 15, Essendon VIC 3040
Phone: 1300 768 264
Email: info@mukhair.com

By using our website and providing your information to us, you agree to the terms of this privacy policy. We may update this policy from time to time and the updated version will be posted on our website.